Business Etiquette E-Learning

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Description

Course Overview

Why EPI

Presenter

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CORPORATIONS

Set the tone for success.
Foster and enhance professionalism through business etiquette and relationship building.
Refresh skills for personal growth and mentoring.

Training 6 or more employees? Contact Dawn Stanyon for group pricing.

INDIVIDUALS

Learn skills and techniques you need to succeed in the workplace.
Navigate the difficult situations you will encounter in business.
Start off on the right foot.

If you would like to move forward and purchase one to five modules, visit our virtual classroom for more information and individual pricing.

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Business Etiquette Online Learning from The Emily Post Institute

ELEARNING This new E-Learning program from The Emily Post Institute—Business Etiquette—is hosted by New York Times best-selling author Peter Post and is modeled on the Emily Post business etiquette seminars.

Corporations repeatedly tell us that employees have the skills to do their jobs, but they are often lacking the personal skills necessary to develop strong positive relationships. In the first two lessons employees learn skills and techniques they need to succeed in the workplace. Emily Post’s E-Learning program begins by teaching three goals that will help employees navigate the difficult situations they will encounter in business.

Next, they learn The Five-Step Method which is a logical process built on the three goals and the principles of etiquette: consideration, respect and honesty. With the three goals and the Five-Step Method, employees can figure out not only how to deal with any work-related situation—with clients, prospects, suppliers, colleagues, or managers—but also how to preserve and build their relationship at the same time.

The remaining eight lessons delve into specific etiquette issues including:

Written Communication
Verbal Communication
Everyday Office Manners
Professional Image
Meetings
Business Social
Business Dining
The 24/7 Professional

Each lesson is five to fifteen minutes in length. The lessons can be watched individually or taken as a complete course. The entire program can be integrated into a company’s LMS and is SCORM compliant.

Course Overview

Ten Lessons · One Module · Self-Paced · One Individual Price · $189 for 90 days

	Why Etiquette? Lesson one introduces two concepts: the "How" matters and the "Perspective" of other people in business is critical to an individual's success. These two concepts are the underpinnings for three goals Post asks each participant to adopt into his or her life.
	What Is Etiquette? Lesson two explores both the manners and principles of etiquette and links them to Post's 3 goals for you to come away from the program with. Lesson two also introduces the Five-step Method for Solving Relationship Situations. By using the Five-step Method, participants learn how they can resolve any difficult situation at work and build relationships at the same time.
	Written Communications Lesson three examines the pitfalls of written communications and how to avoid them. Post discusses the difference between public and private communications and the importance of knowing when to bring a conversation face to face or over the phone.
	Verbal Communications Lesson four is broken into two parts: 4a - The Office Telephone and 4b - Cell and Smart Phones. The phone is such a huge part of business communications today and the technology associated with the telephone is so advanced that sometimes it gets the better of us. From the speaker phone and mute button to texting and using your smart phone during presentations, Post will show you how to control these devices and give respect those around you, rather than be controlled by them.
	The Workplace You can choose your friends but you can't choose your colleagues. 8 hours a day, 5 days a week, 50 weeks of the year you have to find a way to make it work. Post explores difficulties in the workplace and how you can use the Five-step Method from lesson two to build better relationships at work and solve difficult situations.
	Meetings Meetings are a major part of business life. From being on time and prepared to keeping a positive poker face and knowing how to handle those someone who is disrupting your presentation, Post will walk you through the right way to take part at business meetings.
	Enhancing Your Image In lesson seven Post discusses the importance of your professional image and explains how to keep your attire, actions or words from overshadowing your ideas, proposals and other work that you want to shine.
	Business Social In lesson eight we'll take a look at business social events. From handshakes and introductions to invitations and small talk much business is started and conducted during business social events. Post will show you the best way to make a great impression and get invited to the next event.
	Top Ten Business Dining Tips Business lunches and dinners are slightly different from social meals. In lesson nine, Post will let you know the top ten things to be aware of so that you can make the best impression possible when at a business lunch or dinner.
	The 24/7 Professional Making good impressions professionally doesn't stop at 5pm or when you go on vacation. In today's world understanding the importance of being a 24/7 Professional can make or break you. Post will discuss how to make being a 24/7 Professional work for you.

Why EPI

Etiquette Experts for the 21st Century.

The Emily Post Institute has acted as a social barometer in America for almost 100 years, tracking evolving standards in behavior and etiquette. We maintain a 25 book collection, columns in Good Housekeeping, The New York Times, The Boston Globe, and Inside Weddings. The Emily Post Institute also partners with businesses and non-profit organizations to bring etiquette and manners to a wide audience though a variety of mediums. There are currently two generations and nine direct descendants and their immediate family involved with The Emily Post Institute. Learn more >

About the Presenter: Peter Post

Peter brings style and humor to E-Learning.

Peter Post is one of Emily Post's four great-grandchildren. He is also the co-author of The Etiquette Advantage in Business and the creator and principle presenter of the Emily Post Business Etiquette Seminars. He presents seminars nationally and internationally. Peter also writes the Boston Globe's weekly business etiquette column, "Etiquette at Work," which is distributed nationally and internationally by the The New York Times Syndicate. Learn more >