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Communication Skills

Successful employees are outstanding communicators

"This presentation was very informative for me because I am on the phone for my entire workday. The excellent customer service and professional communication information will definitely help me become a better employee."
Emails, phone calls, in-person conversations, texts, IMs, letters, proposals – everyone is a potential minefield. And in business you can get it right ten times as you build a relationship, but get it wrong just once and that's all the other person remembers. Professionals need outstanding communication skills so they can "get it right" every time.


  • When is email the right choice?
  • "State and ask" method
  • Nuts and bolts
  • The dangers of bcc and when to cc
  • Minimizing "reply all" abuse
  • Turn around time


  • The #1 rule
  • Multitasking and your image


  • Rules for texting: when and where
  • How to ask people to stop
  • Texting and image


  • Why your word choice matters
  • The impact of swearing
  • "Praise, concern, suggestion" method
  • Resolving conflict
  • Non-verbal communication cues
  • Communication & generations

And so much more!

Training Modules


Image and Attire - To achieve career goals and be a professional that everyone holds in the highest esteem, employees and executives need to develop and be aware of their personal brand and professional image.

blue_learnmore_WOBusiness Social - Comprehensive business social and networking skills help professionals to build and maintain successful client and colleague relationships.

blue_learnmore_WODining Etiquette - A lack of polish at the table equates to a lack of professionalism and can cost your company business. Dining etiquette gives employees and executives the confidence to negotiate the table as well as the deal.

blue_learnmore_WOExecutive Leadership - It’s not enough to be an expert in your field: executive leadership teaches the sophisticated personal skills required for top level success.

blue_learnmore_WOCommunication - Top-level communication skills allow professionals to build and maintain successful client and colleague relationships.



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